You Can Be A High Performing Management Leader
Telekom Sales and Services Sdn. Bhd. Leaders Convention 2008

Released by: MIM
Date: : 22 February 2008

On 22 February 2008, Dr. Wilson Tay, CEO of MIM delivered a two-hour talk on "You Can Be A High Performing Management Leader" at the Telekom Sales and Services Sdn. Bhd. Leaders Convention 2008 at the Hotel Istana, Kuala Lumpur.

In the presentation, Dr. Wilson articulated the code of Management Leadership (Managership) that contributes to high performing management leadership comprising of "The 28 Requisites". These requisites are made up of the 10 management (efficiency) competencies and 10 leadership (effectiveness) competencies synergised by the practice of the 8 performance habits that leads to high performing management leadership.

At the organisational level, the are 8 Principles of Management Leadership (Managership) which provide good practice guideline for organisation's to develop and become high performing by building organisational capability and competency.

Dr. Wilson also highlighted the importance of developing high performing manager leaders within the company to enhance its customer relationship management to deliver best service to its customer. He cautioned that there is also a need to understand global changes and paradigm shifts to be more aware of what is going on around us and constantly look beyond to innovate.

About 160 participants attended the talk, which comprises the management, state managers, customer service executives and officers of Telekom Sales and Services Sdn. Bhd.

Participants at the conference listening to the presentation by Dr. Wilson Tay	Participants engaging in an exercise at the beginning of the presentation.

Leadership is a desired behaviour and trait that is sought in corporations and institutions. However, many of us inadvertently place great emphasis and focus on leadership. In particular, "heroic" leaders, often forgetting that in reality, outstanding leaders stand on the shoulders of excellent managers. AWhere would leaders be without managers nad followers?"