Effective Communication is a combination of knowing WHAT to say, HOW to say and WHEN to say it. Individuals who have successfully combined these three skills go through their daily tasks with ease in today’s competitive business environment because they know how to respond appropriately to day to day challenges. Those who do not, continue to struggle and become ineffective.
Leaders in organisations communicate daily with subordinates, colleagues, customers, suppliers, bosses, stakeholders, in meetings, doing presentations or selling products both face-to-face and over the phone. Each of these communication processes results in an ‘OUTCOME’, which leads to something that gets done either for the leader, for the other person(s), or for the mutual benefit of both. However, it is not just WHAT (outcome) is achieved, but more importantly it is HOW it’s (outcome) achieved.
Some leaders are too passive. Other leaders are aggressive. In both cases, no effective communication takes place.
Whether your behaviour is unassertive (passive) or overassertive (aggressive), it is possible to change if you know the ‘HOW’ to be assertive. This programme focuses on developing the skills of ‘HOW’ to be an assertive leader and enable you to influence others effectively and lead them for results.