Developing and Managing KPIs for New Managers



Course Introduction

Key Performance  Indicators  (KPIs) should be the vital navigation instruments  used by managers and leaders to understand whether they are on course to success or not. The right set of KPIs will shine light on performance and highlight areas that need attention. Without the right KPIs managers are flying blind, a bit like a pilot without instruments.

  • Managers, Supervisors, Team leaders and any individuals who are involved in Performance Management, KPIs and  Performance reviews
  • Be able to relate the performance review to the overall strategy of your organisation
  • Coach the skills of SMART objective-setting and CLEAR action planning.
  • CASCADE  business   goals to department/units  and finally to individual KPIs
  • Understand the principles  of giving and receiving constructive feedback
  • Conduct a structured and effective performance review with your team members
  • Apply the principles of performance coaching
  • Facilitated Learning, Group sharing & discussions, Individual Skills practice, & Action planning.

Introduction – Importance of a Performance Management in an organization

  • Alignment with Business plans/Strategic goals
  • Driving Performance improvement
  • Linkages with other organizational initiatives

The performance management system cycle

  • Stages in the cycle
  • Continuous and systematic implementation

Developing performance KPIs & Understanding behaviours/values

What is a KPI?

  • Confusion over KPIs?
  • Linkage with business goals of units and individuals

– Cascading of business goals & Identification of KPIs

  • Monitoring performance progress

Reviewing performance

  • Availability of KPI Data?
  • Reporting/GRAPHS?
  • Review and feedback – a coaching  framework  for providing on- going feedback to your team
  • Communication in managing performance and impact

Conducting effective performance  discussions/Coaching

  • Focusing on strengths & contributions of individuals
  • Linkage with performance of units/organization
  • Avoiding common pitfalls in performance discussions
  • Planning and managing performance for the future

– Leading discussions  & effective coaching