Towards Supervisory Excellence

Course Introduction

Supervisors  are the important “link”  between  management  and non-management  groups. They play a  critical role in managing and implementing  the  company’s strategies. Today’s  business environment  constantly  challenges supervisors  not only to deliver competitive goods and services of high quality at the lowest possible cost but also developing and monitoring their staff performance.

This supervisory programme will look into skills building to improve leading, coaching and facilitating employee behaviour.

  • Supervisors and Emerging Managers
  • Discover your own dominant leadership style
  • Understand how to analyse followers’ learning and development level
  • Learn when to delegate or instruct to match to your followers’ development level
  • Use the model of communication feedback system
  • Create a model to coach and counsel appropriately for each staff
  • Learn and practice facilitation skills to draw out the best from your staff
  • Set up a simple and effective follow-up system to track performance of staff
  • Be a skillful leader and coach; knowledgeable, counsel, coach, encourage, trust and has confidence in colleagues, care, is open minded and follow-up on performance

Throughout the workshop, there is a mix of lectures, role-plays and activities, using the Integrative Learning System (ILS) approach to internalise the learnings of the workshop.  Technologies used will include Multiple Intelligences,  Interactive  Learning  and the Dunn &  Dunn’s Learning Styles. EQ  (Emotional   Intelligence)   will  be emphasised here.

  • Leadership Style Diagnosis

o Analysis of your leadership style

o Analyse problem situation

o Leadership profile


  • Functions of Supervision

o The nature of supervision

o The function of supervision

o Application of P-L-O-D-C


  • Leadership in Supervision I & II

o Leadership behaviours influence results

o Monitoring staff development levels

o Follower diagnosis


  • Communication & Facilitation Skills

o Situational application of facilitation skills

o Advanced facilitation techniques to match learning needs of


o Facilitation questions applicable at work

o Application into Leader’s Window


  • Coaching & Counselling Skills

o Guidelines to coaching & counselling

o Five roles of coaching & counselling

o Skills in the five roles

o Application of coaching & counselling

o Values: empathy, encouragement, empowerment


  • Managing Consequences

o Feedback/Confronting/Praising