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	Professor Herman Dutch Leonard John F. Kennedy School of Government, Harvard University Live in Malaysia Leadership in Crisis Situations 25 September 2003 Palace of the Golden Horses, Kuala Lumpur
	Do we have a plan that will minimize our financial and human losses should we faced with another crisis? Can we survive the next crisis? Sometimes it's easy to see the crisis facing your organisation. What isn't always so easy is judging precisely how to deal with it. What strategy should you devise? What resources should you apply, and over how much time? Should you change the organisations to deal with crisis? If so, how? How do you determine your success in dealing with the crisis? And what will be the effect on significant people - your staff, your stakeholders and especially your public? Anyone who has a role in leading their organisation whether it be as head of department, CEO, Chairman or Minister should not miss this seminar as you will one time or other come face to face with a crisis situation or a situation of uncertainty. Join Professor Herman B. Leonard for one day exclusive top management event and hear his advice on how to lead in times of uncertainty and crisis situations. Course Code: PP117-01-2003 Early Bird Registration Fee (Register & pay before 1 August 2003) : Single Registration (Non-Members) - RM 2300 Single Registration (MIM-Members) - RM 2100 Group (book and pay for 4 or more people at the same time) - RM 2000 Standard Registration Fee (Register & pay after 1 August 2003) : Single Registration (Non-Members) - RM 2500 Single Registration (MIM-Members) - RM 2300 Group (book and pay for 4 or more people at the same time) - RM 2100 Programme 8:00am: Registration 9:15am: Session 1 Distinguishing Characteristics of a true crisis situation 11:00am: Session 2 Making Judgement under Uncertainty/Crisis Situations 1:45pm: Session 3 Managing Communications Issues 3:50pm: Session 4 Identifying the roles leaders play in crisis situations