Ron McMillan

AN INTERACTIVE PROGRAMME DESIGNED FOR SENIOR MANAGERS, GMs AND CEOs

Rob McMillan, highly sought-after international speaker and co-author of the New York Times bestseller, Crucial Conversations: Tools for Talking When Stakes are High. Who Should Attend? Crucial Conversations is specially tailored for your organisation's Management, Senior Management, and Top Leadership, in order to cultivate a fundamentally new way of communicating effectively, to pave the way for a dramatic improvement in the way your organisation runs. For more information, kindly contact MIM Customer Service at Tel: (603) 2165 4611. Presented in person by Ron McMillan CRUCIAL CONVERSATIONS Tools for Talking When Stakes are High 8 & 9 December 2004, Sheraton Imperial Kuala Lumpur "Crucial Conversations: The revolutionary communication skill that impacts results and relationships" - An interactive 2-day discovery for Senior Management and Top Leadership How Would Your Organisation Benefit? By implementing the principles and tools from this training, you will see significant improvements in:· Business Negotiations-achieve desired outcomes in negotiations with clients, partners & suppliers Strategic Planning-promote robust dialog between senior management and top leadership in developing win-win business strategies. Performance-giving feedback to poor performers. Productivity-confronting teams and individuals that consistently let you down. Teamwork, Change Management, Quality, Safety, Diversity, Meetings and Significant Relationships. And many more areas that will measurably improve your individual, team, and organisational results. How Others Have Benefitted Organisations that mastered crucial conversations have made enormous improvements: One high-tech division improved productivity by 47% in less than twelve months. A large manufacturer improved quality by 9%. A software firm improved on-time delivery by 32% Programme Outline Start With the Heart > Start with 'me', the problems, and typical issues. Learn To Look > Know when safety is at risk. > Focus on content and conditions. Make It Safe > Increasing candor and decreasing defensiveness. > Mutual Purpose and Mutual Respect. Master My Stories > Identify root cause of emotions. > Master emotions that destroy dialog State My Path > Speak persuasively, not abrasively. Explore Others' Paths > Power up your listening, the key listening skills. Move To Action > Making decisions and improving accountability. About Ron McMillan Ron McMillan was co-founder of Covey Leadership Center, serving as Vice President of Research and Development for seven years. Ron holds advanced degrees in Sociology and Organisational Behavior, and is the co-author of the New York Times bestseller, Crucial Conversations: Tools for Talking When Stakes are High. He also authored other books on communication, teaming, and organisational effectiveness, including The Balancing Act: Mastering the Competing Demands of Leadership, and The Six-Minute Solution: Dialogue Skills for Mastering Crucial Conversations. For over twenty-eight years, Ron has dedicated his work as a consultant and teacher to helping people and organisations become more effective. He had also designed, consulted, and delivered a comprehensive leadership development programme on topics that included team development, personal vitality, corporate culture, quality improvement, and paradigm shifting. A popular and highly sought after speaker, his high energy, humor, personable teaching styles, and a wide range of business expertise has seen him working with a broad variety of groups-ranging from union and first-level managers to CEOs and corporate executives. He has also been a personal coach to the presidents and senior executives of dozens of organisations. Organisations that have benefited from his work include such notables as AT&T, Browning, Bell Helicopter, Disney Imagineering, Eli Lilly, Ford, Harley Davidson, Hewlett-Packard, Intel, Lennox, Nike, Saturn, the U.S. Air Force, and more.