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MANAGEMENT
Published quarterly by
Institute Pengurusan Malaysia (22978-D)
Malaysian Institute of Management

Chairman
Dato' Mohd Iqbal bin Kuppa Pitchai Rawther

Chief Executive Officer
Dr Nazily Noor, MMIM

Publication Committee
Dato' Ng Tieh Chuan, FMIM (Advisor)
Dr Nazily Noor, MMIM
Sarina Mohd Chan, AMIM
Barry Mark Westerhout

MPH Group Magazine

Chief Operating Officer

Swaminathan MV

General Manager
V.S. Ganesan

Editor
Sharmini M. Rethinasamy

Sub Editor
Teri P.A Wong

Contributions
Article contributions are welcome and MIM/MPH reserves the right to edit for clarity and reasons of space.
Submit articles to magazine@mim.org.my.

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Sarina Mohd Chan
e-mail: magazine@mim.org.my
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All rights reserved.
Copyright c 2007
Malaysian Institute of Management.
No part of this publication may be reproduced in any form without prior written permission from the publisher. The views expressed in the articles are those of the authors and do not necessarily reflect the views of the Institute.

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Malaysian Institute of Management
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Tel: 603-2172 5555
Fax: 603-2172 5563
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January-March 2010

A Magazine of Institut Pengurusan Malaysia

JANUARY - MARCH 2010 Vol.45 No.1

MALAYSIAN INSTITUTE OF MANAGEMENT
-www.mim.org.my KDN PP938/10/2010 (025925)

ISSN 0542-4003

W. MALAYSIA RM10.00
E. MALAYSIA RM12.00

MIM MANAGEMENT MAGAZINE is the Malaysian Institute of Management's quarterly magazine distributed free to its members. It contains the latest in management standards and practices, management articles, reports on the Institute's events and activities for its members including information on human capital development programmes organised by MIM.

The Management Magazine is now available for purchase:



CONTENTS

COVER STORY

18 Eddie Tang: The Accidental Hotelier speaks of his new career challenge

FEATURES

24 Back on Familiar Grounds
MIM’s new Chairman, Dato’ Mohd Iqbal talks about his new role and the future development of MIM
28 An Eye on the Global Front
MIM’s new CEO Dr Nazily Noor is full stern ahead with plans to tackle international frontiers
31 Women to the Fore
Datin Paduka Seri Rosmah Mansor encourages more women go courageously step into bigger roles and make a difference in their lives
34 Managing Resources From An Islamic Perspective
by embracing principles that will lead to prosperity
40 8 Ways to Ensure Productivity
after a restructuring exercise
44 Maxed Emotions
Best selling author Daniel Goleman reveals why emotional intelligence is the key to success in the business world
48 Ditch This Sales Mindset Now!
Why “all the customers must go through me” sales practice is hindrance to your sales performance
50 The Social Media Boon
Find out how social media can help your business
54 CEO Paradigm: Changing the Way We Change
How to evolve effectively to remain on top of the heap
60 Passing the Baton... A Tribute to Jen. Tan Sri Dato’ Zain Hashim
64 What’s the Buzz About Knowledge Management
Discover key elements to drive your organisations learning capabilities
68 Culture and Ethos of Excellence
Tiara Beach Resort delivers its best in guest service R and strategic IT implementation

EXECUTIVE LIFESTYLE

72 Hobbyist: Ships Ahoy!
Mohd Rejab models old ships to scale with meticulous care and passion
75 The New Diesels!
The new BMW 320d and 520d go green with muscle to boot!
76 Watch It!
Managing time with style...
77 Geared Up:
The gadgets that help you work hard and play hard
78 China On Track
While on business trips, take a bit of time to soak in some of the beautiful sights of China’s major cities
80 Your Health:
Nip those nagging problems and put a little skip back in your step

MPH EXECUTIVE DIGEST

82 A New Sun Rises In the East
Find out how the Chinese hegemoney be expressed and how will the West deal with its displacement
86 Making Business Inroads Into China
Discover which legal form of business best suits your entry into China
89 China’s Lap of Luxury
Discover if China is a profitable market for luxury brands
92 China’s Economic Resurgence
Discover how a formidable cooperation with China can drive the ASEAN economy
94 Becoming A High Reliability Organisation
Develop ways of acting and styles of learning to manage the unexpected better

REGULARS

08 CEO’s Foreward
10 Editor’s Note
14 Viewpoint
17 Getting Ahead
96 Turning Knowledge into Power





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-2009 MIM, MESB, MTT and IPM. All rights reserved.