Business Etiquette and Grooming for Executives



Course Introduction

To move  up in an organisation it is not enough to have the basic technical knowledge and skills to perform a job well. To move up and step into the shoes of a great manager, one has to acquire a complete package of qualities. This self-empowerment  EQ program  addresses the inner and outer grooming aspects of participants, with a view to enhancing their self-confidence, communication skills, personal and corporate image as well as professional presence.

  • Executives and Senior Executives across the departments
  • Understand the neuroscience of emotions and emotional intelligence, and improve their management of emotions.
  • Project a professional business image; reflecting self-confidence, personal branding, proper grooming and manners, avoiding unintentional personal or corporate embarrassment.
  • Appreciate the fine art of having meaningful conversations including initiating greetings-self introduction, group and third party introductions, and minimize the awkward silence.
  • Facilitate difficult conversations with confidence.
  • Practice good social protocol and exemplify good etiquette which are essential ingredients for workplace success.
  • This is an experiential-based  interactive  course  delivered  through Short Lectures & Interactive  Role-plays, Individual  Reflections for Deeper Learning  and Focused  Action, Group Activities  and Peer Feedback ,Audio Video Presentations and Demonstrations and hands- on applications

The First Impressions

  • What is the first thing that people think of when they see you?
  • Verbal versus Non Verbal Communication
  • The 5 Primary Systems and the 6 Silent Non Verbal Channels

 

The importance of maintaining personal hygiene

  • Personal hygiene and Personal hygiene standards
  • How your personal hygiene can affects you and your company image

 

What is EQ and a Professional Image?

  • How is the image formed – the ABCs of Image Makers
  • EQ: the neuroscience of emotions and managing emotions
  • Consistently project this professional image reflecting self- confidence, poise and good EQ

 

Planning your brand image and carrying through the perception

  • Dressing with style and individuality: conduct a wardrobe lifestyle checklist
  • Coordinating your overall look: personality, style, size, colours and themes
  • Enhance your best features, minimize your flaws

 

The Dress Codes

  • The Formal Dress Codes and Informal Dress Codes
  • The Other Dress Code & Rules: Cocktail dresses, Lounge Suits, Office Attire

 

The Various Forms of Greetings

  • Self-introduction-Third party introductions-Group Introductions
  • Making Small Talk & creating interesting topics
  • Accepting and Giving Name cards

 

Apply Professional Etiquette in Dealing with the Customer

  • Greet customers using appropriate salutations in accordance to organisational guidelines
  • Initiate a conversation with customers and share product knowledge
  • Using customer-friendly language by assisting customers and offering alternatives