Administrative and support staff provide important support services to an organisation. Their job tend to be routine and hence demanding on patience and perseverance. Their job also often bring them in direct contact with customers. Thus their motivation and dedication in their jobs have direct impact on customers and on the public image of the organisation. This two-day programme is designed to build and create positive impact to help you realise the importance of your job. It will help you stay positive through self-motivation techniques and positive work attitudes.