Essential Managerial Skills for New Managers



Course Introduction

Today’s new managers need to know how to develop people. This programme shows indepth  practical  aspects to plan, prepare and implement  effective coaching and mentoring programme and how to evaluate its success. This program is designed to give managers the knowledge, competencies and strategies on how to develop the performance of their people. This course will also enable participants to understand the processes which will make them more effective and increase their confidence and sense of achievement. This will benefit anyone who needs to master the principles and practices of an effective coach or mentor.

An important  goal is to acquire  the essential  coaching  skills to immediately improve your day-to-day and long-term performance as a manager. You’ll learn how to be demanding of those you lead — but do it the right way. Make loyalty and commitment part of your team’s culture. The benefits this training programme will change your life as a manager.

  • Newly promoted managers
  • Assess individual work styles, to know what makes each of us

“tick” and how to work effectively with each other

  • Learn the five stages of team development
  • Increase team spirit and teamwork within the department
  • Develop practical relationship building skills
  • Take ownership and accountability  for productivity
  • Be responsible to handle transitions and changes
  • Lead a team successfully through the changes
  • Develop commitment of the company’s objectives
  • To demonstrate confidence and ability
  • Facilitate counselling for many situations
  • Give feedback and maintain a system for improvement
  • Apply learnings back to the workplace

Throughout the workshop, there is a mix of lectures, role play sessions and experiential activities, using the Integrative Learning System (ILS) approach to internalise the learnings of the workshop. Technologies used will include Multiple Intelligences, Interactive Learning and the Dunn & Dunn’s Learning Styles. EQ (Emotional  Intelligence)  will be emphasized here.

Managing Change and Challenges

  • Roles of a new manager
  • Responsibilities of a new manager
  • The Katz Model of leadership
  • New mindset to lead and not just do

Emotional Intelligence (EQ) In Leadership

  • The Five Dimensions Of EQ
  • Ownership and followership
  • Commitment to resolve issues
  • Opportunity in crisis: emerge stronger
  • EQ for teams

Assertiveness Training

  • Leader’s responsibility
  • Three styles of advanced communication
  • Pros and cons of each style
  • Empathy: Understand other person’s position
  • “Save face”: the other person’s self-esteem

Effective Communication Skills

  • Confidence and stature
  • Giving clear instructions
  • Listening skills
  • Questioning skills

Leadership Skills

  • Follower’s learning level
  • Leader’s style of managing
  • Difference between coaching and counseling
  • Using Gantt performance management system

Creating Teams

  • Helping team accept change in leadership
  • Keep the team working together
  • Signs of team work
  • Methods to make teams more adaptable
  • Ways to create better cooperation

Developing Your Team

  • Five stages of team development
  • Reality check: where is the team and organisation
  • Essential attitudes and skills
  • Earning the team’s respect

Monitoring Work Performance

  • PLODC
  • Coaching new subordinates
  • Managing difficult subordinates
  • Performance management agreements
  • Using Gantt performance management system

Success Agreement System (SAS)

  • Attitudes, Behaviours and Characteristics (ABC) of great leaders
  • Plan for sustainability

•  Team agreement