Managing Under-Performance and Execution of PERFORMANCE IMPROVEMENT PLAN (PIP)

Course Introduction

When a  supervisor   or head of department  detects  performance deficiency within the workforce, he or she is expected to identify the root cause and introduce workable strategies to overcome the deficit through  a well-tailored  Performance Improvement  Plan (PIP). They must structure a plan to address the poor or under performance of an employee.  They are required to rectify the situation by aligning current performance to expected performance to increase organizational effectiveness to achieve organizational goals through  a well-placed programme

  • Head of Department, Line Managers, Executive and Supervisors
  • Understand the process and framework of PIP
  • Knowledgeable in the regulatory requirements and employee rights
  • Knowledgeable of the tools and resources available
  • Design to facilitate constructive discussion
  • Clarify work performance for improvement
  • Monitor progress and development as the plan
  • Attain desired goals for performance systematically
  • Experiential discussion sessions, participative and  interactive facilitation, video presentation, case studies

Core principles  of performance management

  • Methods of achieving expectations   (coaching, OJT,  regular feedback, etc.)
  • Consistent standard of measurement
  • Results and behavior counts
  • Line Managers responsibility for performance management

Performance Standards for judging individual performance

Managing Poor Performance

  • Definition of Poor Performance
  • Types of Poor Performance

Performance Improvement Plan (PIP)

  • Managing Poor Performers – For Line Managers
  • Steps in Managing Poor Performers
  • Performance Counseling session – “that difficult conversation”
  • Creating a time frame for PIP
  • Consequences of not meeting required standards
  • Recommendations

Communication on the Plan and Support the Plan

Monitor Progress

Close the Case

  • Resolved with agreed parameters
  • Otherwise, follow legal process of disciplinary action

Details of the PIP Framework