Mastering customer service excellence is a function of how well a company is able to constantly and consistently exceed the needs and expectations of the customer. This programme builds and ‘wakes up’ participants to the power of appreciating customers and increasing their level of achieving excellent customer service. Participants will learn that when they deliver excellent customer service, their customers will not leave them, a strong reputation will be built for their organisation and their customers will tell other people about their products and services. Utilising a variety of learning approaches which include games and role playing, participants will learn the fundamental principles of excellent customer service.
At the end of the programme, participants will be able to apply important skills of face-to-face customer contact, effective communications and relationship building in creating and achieving excellent customer service.