Results Driven Communication and Influencing Skills

Course Introduction

In  a   recent survey by  the  renowned Katz   Business School, communication skills were cited as the single more important decisive factor in choosing  managers. Another main factor contributing to job success is the ability to work with others, which also requires communication skills.

Being able to communicate effectively is therefore essential if you want to build a successful  career. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. Effective communication  is only successful when you convey your thoughts and ideas effectively. You must also weigh- in the diverse circumstances surrounding your communications, such as situational and cultural context.

  • Supervisors, Executives & Emerging Managers
  • New Managers
  • Understand P.R.I.D.E.: “Personal Responsibility in Daily Effort”
  • Understand the paradigm of communicating with people
  • Know your own dominant style of communication for better relationships
  • Apply empathy for better team results
  • Be aware of each person as individuals and their rights
  • Understand the need for maintaining integrity
  • Be assertive in giving or receiving criticism
  • Be assertive when need to confront, persuade or negotiate with others
  • Develop positive win-win attitudes
  • Affirm personal integrity and values for communication
  • A  mix of presentations, role plays activities, using the integrative Learning  System  (ILS) approach.  Technologies  used will include Multiple Intelligences,  Interactive  Learning,  the Dunn &  Dunn’s Learning  Styles and EQ (Emotional Intelligence).


  • Dynamics of communication
  • Talking vs. Speaking
  • Responsibility for communication
  • “I” philosophy
  • Personal integrity
  • Self-image, fear, perception

Styles of Communication

  • Leader’s responsibility
  • Golden Rule for leaders
  • Three styles of communication
  • How to handle passive aggression


The Assertion Theory

  • Why is this important?
  • Communication transaction and Transactional Analysis
  • Win-Win communication
  • Empathy: Understand other person’s position
  • “Save face”: the other person’s self-esteem
  • Basic Human Rights

Techniques Of Communication

  • Simple assertion
  • Positive and negative direct statement
  • Confrontative, negotiate and persuasive assertion

Handling Criticism

  • Positive win-win attitude
  • Receiving and giving criticism
  • Workshop: Practising the above skills

Creative Questioning Methods

  • Influencing the outcome with effective questions
  • Being innovative to get commitment
  • Responding and expanding
  • Secondary probe techniques

Leading With Facilitation Skills

  • Basic techniques of facilitation
  • Effective ways to lead the questioning process
  • Different approaches to personal styles and responses