Listening and Questioning Skills for Effective Communication



Course Introduction

This course  develops your ability to focus on your outcome and solutions, connect with your audience and develop a clear and impactful message, be it individual, group or virtually. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication  success. The communications  skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity. Communicating effectively is one of the most powerful skills for achieving your objectives.

  • Executives & Managers
  • Recognize the significance of mind-set and the resistance to change
  • Consider the changes required within yourself
  • Explain why good communication and questioning skills are important
  • Methods for communication and questioning
  • Implement techniques for varying your vocal tones and body language
  • Identify important components of interpersonal communication and limit the breakdown by addressing communication barriers
  • Describe how tone of voice, pacing and other verbal cues impact a customer’s experience
  • Build communication and trust within one another
  • Positive thinking attitude at workplace and act consistently towards achieving their goals
  • Experiential
  • Individual & Group Discussion
  • Presentation
  • Team Activities
  • Video Presentation

Rapport Building

  • Understanding of different rapport preference
  • Creating rapport
  • Communicating better through preferred rapport

Understanding The Communication & Questioning Process

  • The Goal of Effective Communication
  • The Importance of Effective Communication
  • How Communication Works
  • Eliminating Barriers

Using Communication and Questioning Tools

  • Understanding Delivery Methods
  • Selecting Words
  • Using Tone and Sincerity
  • Using Body Language
  • Selecting the Correct Channel

Strengthening Our Communication With Others

  • Trust: The Core of Emphatic Communication
  • Identify your preferred communication style with 7 key preference
  • Understanding the importance of using effective verbal and non- verbal language