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CPD Talk: Next, please! (Mastering Customer Service Excellence)

September 2, 2016 @ 3:00 pm - 5:00 pm

“Next, Please.” With just these two little words it’s surprisingly easy to set or change the mood of any customer interaction. The word, “Please” alone has a strong positive effect, but is all-too-often forgotten or ignored by the younger generation of Malaysian workers.

This fun and interactive CPD-Networking Talk session will highlight the enormous impact to employers, employees and customers that common courtesy can bring in just two simple and easy steps.

Discover how to improve the two words, “next please” in your customer service delivery that will be positively impactful.

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Details

Date:
September 2, 2016
Time:
3:00 pm - 5:00 pm
Event Category:

Venue

Golden Screen Cinemas
Level 5, NU Sentral, Jalan Stesen Sentral 5
Kuala Lumpur , Malaysia
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