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November 21, 2018
Venue MIM Learning Centre
Retail is a fast growing industry in Malaysia with many opportunities for advancement. Careers are available in all areas of business and with millions of people employed; retail is a great place to be today. IT is important for the industry to be ready with the right talent equipped with service and operational related competencies. By focusing on how their customers feel and make decisions throughout the experience, retail employees can deliver excellent service and enhance two way relationships with your customers. Building strong engagements and meeting their needs and wants is at the heart of this course specifically designed for frontline retail sales professionals. Participants will also learn about the retail challenges and strategies to overcome them, work effectively in teams and sales techniques for business excellence. This course will take a hands-on, problem driven approach that will help participant understand and put into practice the concepts learned. At the end of the course participants will be able to make better decisions at every step of the retail process. The Certificate for Retail Frontlines is a business program that will give the frontliners competencies needed to get started or advance in their careers in the retail industry.


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