CALL US: +603 7711 2888
This course has passed
Join Now

Assertiveness Skills for Service Frontliners

Start
07/08/2019 9:00 am
End
08/08/2019 5:30 pm
Duration
2 Days
Address
Institut Pengurusan Malaysia, Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia   View map
Phone
+603-7711 2888

Assertiveness Skills for Service Frontliners

RM1,700.00

Assertiveness is most effective when least applied. Wes Fesler.

This programme will show you how to handle customers, trouble-shoot problems on the spot, manage objections, and to bounce-back immediately after encountering difficult customers. The key contents include using important customer service communication strategies to master and practically apply. It will help customer service professionals know when to exert their assertiveness, and confidence, to win customers through trust and respect in understanding their personal working styles and customised their style to the different types of customers.

Participants will walk away from this programme with an action plan for achieving measureable and observable positive results.

PROGRAMME CONFIRMATION STATUS

Pending

Course will start in

This course has passed

Close Menu
×

Cart