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Effective Customer Service

05/08/2019 9:00 am
06/08/2019 5:30 pm
2 Days
Institut Pengurusan Malaysia, Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3 Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia   View map
+603-7711 2888

Effective Customer Service


The Effective Customer Service workshop is specially designed to equip individuals with the necessary knowledge and skills for managing effective customer service. It attains to expose participants to the intricacies of customer service. This program will ultimately enable the participants to be more competent and professional in delivering customer service excellence internally and externally.

Effective Customer Service means much more than a helpful and positive front facing team. Your performance measures, service standards, customer metrics and customer focus all influence the customers’ perspective on your organization. Service excellence as a cultural value can also bring internal benefits, improving team performance, reducing complaints and providing a more dynamic and fulfilling working environment. This course helps staff grow the toolkit to make service excellence part of their team ‘DNA’.

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