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Emotional Intelligence for Positive Service Excellence

27/05/2019 9:00 am
28/05/2019 5:30 pm
2 Days
Institut Pengurusan Malaysia, Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3 Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia   View map
+603-7711 2888

Emotional Intelligence for Positive Service Excellence


Emotional intelligence (EI), also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. The outcome of this is, customers become loyal advocates for you and your organization.


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