Business Management Competency

Transforming from Customer Service to Customer Experience

This 2-day programme helps frontline teams unlock customer-focused growth by mastering Customer Experience (CX), Communication Skills, and Customer Relationship Management (CRM).Participants will learn to adapt in fast-changing markets, strengthen customer trust, and design practical, impactful strategies that enhance interactions, elevate service standards, and position their organisation for sustainable long-term success.

4

Course rating

3

Modules Covered

Short Course Forms

Organisation Details

Programme Name

Organisation Name

Address

Name

Person in Charge

Participant Details

Number of Participant

Participant

Meal Preference

Are You MIM Member?

Member ID

Member fee: RM 2,100

Claim & Grant Eligibility

Claim Process

Do you have Voucher Code?

No Yes

Total Amount

Member Fee: RM 0

Non Member Fee: RM 0

Subjected to 8% SST

By signing up you agree to our Terms and Conditions and Privacy Policy.