Business Management Competency

Transforming from Customer Service to Customer Experience

This 2-day programme helps frontline teams unlock customer-focused growth by mastering Customer Experience (CX), Communication Skills, and Customer Relationship Management (CRM).Participants will learn to adapt in fast-changing markets, strengthen customer trust, and design practical, impactful strategies that enhance interactions, elevate service standards, and position their organisation for sustainable long-term success.

4

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Member fee: RM 2,100

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Subjected to 8% SST

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