Master interpersonal communication with this two-day programme designed to help leaders and professionals build trust, navigate workplace challenges, and drive positive change through effective communication strategies.
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In today’s fast-paced workplace, mastering interpersonal communication is vital for leadership success and team collaboration. This two-day programme equips professionals with proven techniques to communicate effectively across diverse personalities and navigate challenging situations with confidence. Participants will learn to build trust, align teams, and drive positive change through intentional, conscious communication—enhancing productivity, clarity, and workplace relationships.
• Craft a holistic definition of communication.
• Explore the Communication Model, uncovering hidden "background noises."
• Focus on nine negative communication filters.
• Challenge biases and prejudices affecting cultural communication.
• Examine generational differences in understanding messages and preferred styles.
Activities: Games, Video, Group Discussion,
Personality Test, Personal Reflection
• Delve into the five elements of verbal communication.
• Master the differences between aggressive, assertive, and passive communication.
• Learn to provide constructive feedback using the Sandwich Technique.
• Explore non-verbal cues: body language, facial expressions, eye contact, and voice.
Activities: Personal Exercises, Games, Personal
Reflection
• Recognise common pitfalls of poor listening and the importance of listening over talking.
• Practice empathetic listening with an intent to understand.
• Learn nine active listening strategies to become an expert listener.
• Discover the significance of the Chinese characters for listening.
Activities: Listening Game, Practicing Activity
• Communicate effectively with bosses by understanding their psychology.
• Influence peers and affirm employees with positive language.
• Make customers feel valued and suppliers appreciated.
Activities: Videos, Case Studies, Role Play
• Identify traits of "Downers," "Better Than’s," "Passives," and "Tanks."
• Analyse motivations behind their behaviours using root cause analysis.
• Develop strategies for non-conflict communication.
Activities: Role Play, Videos, Trainer Feedback
• Learn what bosses want to hear and how to set an acceptable agenda.
• Address issues related to micromanaging and overworking.
• Build positive relationships with bosses through ongoing communication.
Activities: Self-Assessment, Role Play, Trainer
Evaluation
Deputy CEO of the Center to Combat Corruption and Cronyism (C4 Center). Legal background from Northumbria University, UK. Chair of the Commission of Migrant and Itinerants; co-founder of Lifebridge Learning Center. Advocate for human rights, good governance, and anti-corruption. Global trainer with experience in over 15 countries across sectors including IT, manufacturing, and supply chain. Known for strategic leadership in promoting transparency, accountability, and social justice.
