Strengthen communication and collaboration with emotional intelligence training. This course helps professionals build empathy, self-awareness and accountability to improve workplace communication and boost productivity.
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Unlock the power of emotional intelligence to communicate with impact in the modern workplace. In today’s fast-moving Experience Economy, strong communication skills are no longer just a bonus—they’re essential. This emotional intelligence training programme is designed to help professionals build self-awareness, empathy, and accountability to bridge communication gaps and foster stronger workplace connections. By leveraging emotional intelligence (EI) and empathy, participants will enhance their communication style, improve collaboration and drive higher productivity. Ideal for anyone looking to boost their interpersonal effectiveness and team performance in any organisational setting.
• Explore techniques to boost physical and emotional well-being.
• Assess environmental impacts on communication and identify improvement opportunities.
• Structure a day of well-being to reduce stress and improve mood.
• Understand the difference between EQ and IQ.
• Discover why EQ is critical in the workplace.
• Perform EQ self-assessments and analyse personality types.
• Brainstorm effective ways to communicate with different personalities.
• Align company core values with communication strategies.
• Elicit and apply personal values to enhance accountability.
• Develop cohesive team communication by aligning thoughts and values.
• Master the art of human interaction and persuasive communication.
• Learn to clarify and enhance messages for impact.
• Develop empathy and deep listening skills to build rapport.
• Practice congruent non-verbal communication and body language.
• Understand common communication gaps, including generational differences.
• Brainstorm current gaps in team communication and strategies to close them.
• Mindset programming: Embed communication gap closure in the subconscious mind.
• Understand different perspectives in conflict situations.
• Recognise your behaviours and impulses in difficult conversations.
• Reframe perspectives and apply non-violent communication techniques.
• Exercise: Pacing and leading out of conflicts.
• Discover the power of storytelling in driving organisational change.
• Learn to craft narratives that inspire action and change.
• Exercise: Using metaphors to motivate and inspire teams.
• Develop a personalised action plan to implement new communication skills.
• Implement Emotional Intelligence for relationship development.
• Evaluate and assess training outcomes.
Qualified engineer with a UK Council of Engineering Institutions degree completed in 2 years. Over 15 years of experience in marketing, sales, and managing multi-million dollar projects. Held senior roles including Projects Manager, Senior Department Manager, and General Manager at GEC (UK). Over 26 years of training experience, specialising in people management, communication, and leadership. Expert in Neuro-Linguistic Programming (NLP) and Subconscious Learning for adult education. Has coached CEOs, senior managers, and entrepreneurs across sectors including engineering, services, education, and banking. Known for practical, psychology-driven approaches to communication, negotiation, and leadership training.
