Personal Competency

Creative Thinking and Problem Solving Skills

Master effective problem-solving and decision-making skills in this hands-on training. Learn structured frameworks, improve creativity, and make faster, smarter business decisions through real-world case studies and collaborative techniques.

4.6

Course rating

8

Modules Covered

Overview

Sharpen your problem-solving and decision-making skills with this dynamic, hands-on programme designed for professionals across industries. In this two-day course, participants will learn to navigate complex challenges through both intuitive thinking and structured decision-making frameworks. With practical tools, collaborative techniques, and real-world case studies, the programme equips participants to generate creative solutions, communicate effectively, and make confident, high-impact decisions in today’s fast-paced business environment.

Your Learning Outcomes

Enhance their problem-solving and decision-making skills.

1

Define, restate, and reframe problems systematically.

2

Learn structured creativity techniques for tackling challenges.

3

Differentiate between critical, analytical and creative thinking.

4

Generate new ideas for products and services.

5

6

7

8

9

Designed for

• Executives • Emerging Managers • Managers

Training Modules

Modules framework for professional development

• Key traits of effective problem-solvers.
• Defining, restating, and reframing the problem.
• Key questions to ask when solving a problem: timing, risks, constraints, and qualifiers.

• Methods for dealing with dichotomies: PMI, The Rating System & The Report Card.
• The Bridge Model for generating solutions.
• Ishikawa Fishbone Cause & Effect analysis.
• Key principles defined.

• The brain’s role in critical thinking: analyzing, evaluating, synthesizing.
• The 5-Stage Process of Thinking.
• Exploring the 10 types of innovation and the 7 attributes.
• Case study: Industry-relevant articles.

• Understanding the 3-Circle Model and how it interacts.
• The planning continuum: task vs team needs.
• The 5-Whys and evaluating inaction.
• Building a culture of ideas.
• 10 commandments for fostering an innovative culture.
• Activity: Group reflections.

• Creative thinking through brainstorming.
• Divergent vs convergent thinking.
• Techniques:
• Unstructured: The Sun Diagram, Mindstorming (5-10 mins).
• Structured: The 6 Thinking Hats (> 30 mins).
• Practical activities: Applying brainstorming techniques.

• The Ideascape toolkit.
• Additional techniques: SCAMPER, Metaphors, Connections, Opposites, Re-thinking.
• Verification and validation.
• Activity: Moving away from the problem.

• Improving intuitive abilities.
• Distinguishing facts, opinions and assumptions.
• Making yes/no decisions.
• Quiz: How intuitive are you?

• Group Mini-Sharing Session: Transferable learning.

Download brochure

Subject Matter Expert

May-Ann Chew

Over 25 years of experience in advertising, marketing, and banking/finance. Principal Consultant at Building Corporate Professionals (BCP) Consulting. Expert in soft skills training, specialising in creative thinking, problem-solving, and emotional intelligence. Designed executive and managerial programmes for banking, manufacturing, F&B, tech, and oil & gas sectors. Known for delivering engaging, tailored learning experiences with strong communication and coaching skills. Co-owner of the Urban Museum (Ur-Mu) in Kuala Lumpur, adding a creative edge to her facilitation style.

Words from our Participants

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Ready for the next step?

Get the skills, structure and hands-on experience to launch your career.

RM 2,000

MIM Member

RM 2,300

Non-MIM Member

All the fee is subject to 8% SST.

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