Master effective problem-solving and decision-making skills in this hands-on training. Learn structured frameworks, improve creativity, and make faster, smarter business decisions through real-world case studies and collaborative techniques.
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Sharpen your problem-solving and decision-making skills with this dynamic, hands-on programme designed for professionals across industries. In this two-day course, participants will learn to navigate complex challenges through both intuitive thinking and structured decision-making frameworks. With practical tools, collaborative techniques, and real-world case studies, the programme equips participants to generate creative solutions, communicate effectively, and make confident, high-impact decisions in today’s fast-paced business environment.
• Key traits of effective problem-solvers.
• Defining, restating, and reframing the problem.
• Key questions to ask when solving a problem: timing, risks, constraints, and qualifiers.
• Methods for dealing with dichotomies: PMI, The Rating System & The Report Card.
• The Bridge Model for generating solutions.
• Ishikawa Fishbone Cause & Effect analysis.
• Key principles defined.
• The brain’s role in critical thinking: analyzing, evaluating, synthesizing.
• The 5-Stage Process of Thinking.
• Exploring the 10 types of innovation and the 7 attributes.
• Case study: Industry-relevant articles.
• Understanding the 3-Circle Model and how it interacts.
• The planning continuum: task vs team needs.
• The 5-Whys and evaluating inaction.
• Building a culture of ideas.
• 10 commandments for fostering an innovative culture.
• Activity: Group reflections.
• Creative thinking through brainstorming.
• Divergent vs convergent thinking.
• Techniques:
• Unstructured: The Sun Diagram, Mindstorming (5-10 mins).
• Structured: The 6 Thinking Hats (> 30 mins).
• Practical activities: Applying brainstorming techniques.
• The Ideascape toolkit.
• Additional techniques: SCAMPER, Metaphors, Connections, Opposites, Re-thinking.
• Verification and validation.
• Activity: Moving away from the problem.
• Improving intuitive abilities.
• Distinguishing facts, opinions and assumptions.
• Making yes/no decisions.
• Quiz: How intuitive are you?
• Group Mini-Sharing Session: Transferable learning.
Over 25 years of experience in advertising, marketing, and banking/finance. Principal Consultant at Building Corporate Professionals (BCP) Consulting. Expert in soft skills training, specialising in creative thinking, problem-solving, and emotional intelligence. Designed executive and managerial programmes for banking, manufacturing, F&B, tech, and oil & gas sectors. Known for delivering engaging, tailored learning experiences with strong communication and coaching skills. Co-owner of the Urban Museum (Ur-Mu) in Kuala Lumpur, adding a creative edge to her facilitation style.
