Personal Competency

Creative Thinking and Problem Solving Skills

Master effective problem-solving and decision-making skills in this hands-on training. Learn structured frameworks, improve creativity, and make faster, smarter business decisions through real-world case studies and collaborative techniques.

4.6

Course rating

8

Modules Covered

Overview

Sharpen your problem-solving and decision-making skills with this dynamic, hands-on programme designed for professionals across industries. In this two-day course, participants will learn to navigate complex challenges through both intuitive thinking and structured decision-making frameworks. With practical tools, collaborative techniques, and real-world case studies, the programme equips participants to generate creative solutions, communicate effectively, and make confident, high-impact decisions in today’s fast-paced business environment.

Your Learning Outcomes

Enhance their problem-solving and decision-making skills.

1

Define, restate, and reframe problems systematically.

2

Learn structured creativity techniques for tackling challenges.

3

Differentiate between critical, analytical and creative thinking.

4

Generate new ideas for products and services.

5

6

7

8

9

Designed for

• Executives • Emerging Managers • Managers

Training Modules

Modules framework for professional development

• Key traits of effective problem-solvers.
• Defining, restating, and reframing the problem.
• Key questions to ask when solving a problem: timing, risks, constraints, and qualifiers.

• Methods for dealing with dichotomies: PMI, The Rating System & The Report Card.
• The Bridge Model for generating solutions.
• Ishikawa Fishbone Cause & Effect analysis.
• Key principles defined.

• The brain’s role in critical thinking: analyzing, evaluating, synthesizing.
• The 5-Stage Process of Thinking.
• Exploring the 10 types of innovation and the 7 attributes.
• Case study: Industry-relevant articles.

• Understanding the 3-Circle Model and how it interacts.
• The planning continuum: task vs team needs.
• The 5-Whys and evaluating inaction.
• Building a culture of ideas.
• 10 commandments for fostering an innovative culture.
• Activity: Group reflections.

• Creative thinking through brainstorming.
• Divergent vs convergent thinking.
• Techniques:
• Unstructured: The Sun Diagram, Mindstorming (5-10 mins).
• Structured: The 6 Thinking Hats (> 30 mins).
• Practical activities: Applying brainstorming techniques.

• The Ideascape toolkit.
• Additional techniques: SCAMPER, Metaphors, Connections, Opposites, Re-thinking.
• Verification and validation.
• Activity: Moving away from the problem.

• Improving intuitive abilities.
• Distinguishing facts, opinions and assumptions.
• Making yes/no decisions.
• Quiz: How intuitive are you?

• Group Mini-Sharing Session: Transferable learning.

Download brochure

Subject Matter Expert

May-Ann Chew

Over 25 years of experience in advertising, marketing, and banking/finance. Principal Consultant at Building Corporate Professionals (BCP) Consulting. Expert in soft skills training, specialising in creative thinking, problem-solving, and emotional intelligence. Designed executive and managerial programmes for banking, manufacturing, F&B, tech, and oil & gas sectors. Known for delivering engaging, tailored learning experiences with strong communication and coaching skills. Co-owner of the Urban Museum (Ur-Mu) in Kuala Lumpur, adding a creative edge to her facilitation style.

What Our Participants Say

What participants are saying about their learning experience with us.

Ready for the next step?

Get the skills, structure and hands-on experience to launch your career.

RM 2,000

MIM Member

RM 2,300

Non-MIM Member

All the fee is subject to 8% SST.

SIGNUP FOR OUR NEWSLETTER

Get the latest information and news
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.