This two-day MIM workshop equips administrative professionals and executive assistants with practical tools to communicate confidently, stay organised, manage priorities, and thrive under pressure, all while adding greater value to their teams.
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The Effective Administrative and Secretarial Skills programme by the Malaysian Institute of Management (MIM) is a two-day practical workshop designed to strengthen the professionalism, communication, and effectiveness of administrative professionals, executive assistants, and secretaries. Participants will develop essential skills in time management, workflow organisation, emotional intelligence (EQ), and interpersonal communication. Through interactive role-plays, real-world scenarios, and collaborative activities, this workshop helps professionals take initiative, manage stress, and contribute proactively within dynamic office environments.
• What is a professional mindset and why it matters at work.
• How positive thinking and attitude help in solving daily problems.
• Simple ways to think clearly, stay calm, and make better decisions at work.
Activity: Small group discussion: “What does a good attitude at work look like?” + short example using ChatGPT to compare emotional vs calm responses (optional)
• How to speak clearly and respectfully with others at work.
• Tips for handling phone calls, face-to-face conversations and requests politely.
• Understanding tone of voice, facial expression, and body language.
Activity: Role play in pairs: “Making a polite request” and “Handling a last-minute task from your supervisor”
• How to manage your time when you have many things to do.
• Simple tools: to-do lists, time blocks, and the 4Ds (Do, Delay, Delegate, Drop).
• Tips to avoid feeling overwhelmed and stay on track.
Activity: Role play in pairs: “Making a polite request” and “Handling a last-minute task from your supervisor”
• Why being organised helps you do your job better.
• Tips for simple filing (manual or digital), using calendars, and reminders.
• Quick ideas for managing emails or WhatsApp messages professionally.
Activity: Personal checklist: “How I organise my work today” + sharing tips with the group.
• Understanding your feelings and how they affect your work.
• How to stay calm when under pressure or dealing with difficult people.
• Tips to show empathy and work better with others.
Activity: Private reflection using prompts: “What makes me upset at work?” and “How do I usually react?
• Common reasons for stress at work and how to notice the signs.
• Easy techniques to stay calm (breathing, short breaks, positive thinking).
• How to ask for help or support when needed.
Activity: Group sharing: “What stresses me at work?” + breathing/stretching activity.
• What it means to be helpful without being asked.
• How to notice what needs to be done and act.
• Tips for becoming a reliable team member others can count on.
Activity: Scenario discussion: “A task needs to be done, but no one is assigned. What would you do?”.
• Practice real workplace situations in groups.
• Get simple feedback in a safe, supportive way.
• Set one or two personal goals to improve after the training.
Activity: Group role play based on common admin tasks + Action Plan worksheet. Use of Gamma or Canva to visually map personal growth plans and goal timelines. Learners present these in small groups to build motivation and accountability (optional).
Principal Consultant, Building Corporate Professionals (BCP) Consulting. Dr. May-Ann Chew is an experienced corporate trainer with over 25 years of expertise spanning advertising, marketing, and banking. As the Principal Consultant at BCP Consulting, she designs high-impact learning experiences tailored to diverse industries including finance, manufacturing, and technology. Her specialisations include strategic communication, creative thinking, problem-solving, and emotional intelligence in leadership. Known for her engaging facilitation style and results-driven approach, Dr. May-Ann empowers professionals to think critically, lead confidently, and grow with purpose. She also co-owns the Urban Museum (Ur-Mu) in Kuala Lumpur, reflecting her passion for creativity and lifelong learning.
Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim,Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.
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