This programme equips new managers with practical coaching and mentoring skills to boost team performance and engagement. Participants learn proven strategies to develop talent, build confidence, and foster a positive, growth-oriented workplace. Ideal for leaders aiming to enhance team success and drive continuous development.
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This comprehensive programme is designed for new managers to master effective coaching and mentoring techniques that drive team success. Participants will gain practical tools and proven strategies to plan, prepare, and implement coaching and mentoring processes that enhance team performance and engagement. By building essential skills and boosting confidence, managers will be empowered to nurture talent, motivate their teams, and create a positive, growth-focused work environment. This programme equips leaders to foster continuous development and elevate both individual and team achievements.
• Defining the roles and responsibilities of a new manager.
• The Katz Model of Leadership.
• Developing a new mindset to lead rather than simply execute.
• The Five Dimensions of EQ.
• Ownership and followership.
• Commitment to resolving issues and emerging stronger from crises.
• Applying EQ to build stronger teams.
• Understanding a leader’s responsibility in communication.
• Exploring three advanced communication styles.
• Empathy and preserving others’ self-esteem during interactions.
• Building confidence and stature as a leader.
• Giving clear instructions and enhancing listening and questioning skills.
• Assessing a follower’s learning level and adapting leadership styles.
• Differentiating between coaching and counseling.
• Using the Gantt performance management system effectively.
• Helping teams adapt to new leadership.
• Strengthening team cooperation and adaptability.
• Recognizing signs of teamwork and fostering a collaborative environment.
• Exploring the five stages of team development.
• Performing a reality check: assessing the team’s current position.
• Building essential attitudes and earning team respect.
• Implementing the PLODC model (Plan, Lead, Organize, Direct, Control).
• Coaching new and difficult subordinates.
• Creating performance management agreements.
• Using the Gantt performance management system for tracking progress.
• Exploring the ABCs of great leadership: Attitudes, Behaviours, and Characteristics.
• Planning for sustainability and creating team agreements.
Over 30 years of full-time training experience in communication, leadership, and relationship building. Corporate background in Japanese and American firms with expertise in transformational workforce change. Managed award-winning programs like Malcolm Baldridge Customer Satisfaction and Leadership Through Quality (LTQ). Facilitated workshops across Southeast Asia, Taiwan, Canada, and the USA for managers, executives, and staff. Skilled in delivering interactive, practical, and engaging training sessions across diverse industries including retail, banking, manufacturing, government, and NGOs.
