People Management & Leadership Competency

Essential Managerial Skills for New Managers

This programme equips new managers with practical coaching and mentoring skills to boost team performance and engagement. Participants learn proven strategies to develop talent, build confidence, and foster a positive, growth-oriented workplace. Ideal for leaders aiming to enhance team success and drive continuous development.

4.5

Course rating

9

Modules Covered

Overview

This comprehensive programme is designed for new managers to master effective coaching and mentoring techniques that drive team success. Participants will gain practical tools and proven strategies to plan, prepare, and implement coaching and mentoring processes that enhance team performance and engagement. By building essential skills and boosting confidence, managers will be empowered to nurture talent, motivate their teams, and create a positive, growth-focused work environment. This programme equips leaders to foster continuous development and elevate both individual and team achievements.

Your Learning Outcomes

Understand the roles and responsibilities of new managers.

1

Develop leadership skills that promote team development and growth.

2

Apply Emotional Intelligence (EQ) to resolve issues and lead teams effectively.

3

Enhance communication skills for clear instructions, listening, and questioning.

4

Implement coaching and mentoring techniques to improve team performance.

5

Use the Gantt performance management system to track and enhance productivity.

6

7

8

9

Designed for

• Newly Promoted Managers

Training Modules

Modules framework for professional development

• Defining the roles and responsibilities of a new manager.
• The Katz Model of Leadership.
• Developing a new mindset to lead rather than simply execute.

• The Five Dimensions of EQ.
• Ownership and followership.
• Commitment to resolving issues and emerging stronger from crises.
• Applying EQ to build stronger teams.

• Understanding a leader’s responsibility in communication.
• Exploring three advanced communication styles.
• Empathy and preserving others’ self-esteem during interactions.

• Building confidence and stature as a leader.
• Giving clear instructions and enhancing listening and questioning skills.

• Assessing a follower’s learning level and adapting leadership styles.
• Differentiating between coaching and counseling.
• Using the Gantt performance management system effectively.

• Helping teams adapt to new leadership.
• Strengthening team cooperation and adaptability.
• Recognizing signs of teamwork and fostering a collaborative environment.

• Exploring the five stages of team development.
• Performing a reality check: assessing the team’s current position.
• Building essential attitudes and earning team respect.

• Implementing the PLODC model (Plan, Lead, Organize, Direct, Control).
• Coaching new and difficult subordinates.
• Creating performance management agreements.
• Using the Gantt performance management system for tracking progress.

• Exploring the ABCs of great leadership: Attitudes, Behaviours, and Characteristics.
• Planning for sustainability and creating team agreements.

Download brochure

Subject Matter Expert

Amy Wan-Ratos

Over 30 years of full-time training experience in communication, leadership, and relationship building. Corporate background in Japanese and American firms with expertise in transformational workforce change. Managed award-winning programs like Malcolm Baldridge Customer Satisfaction and Leadership Through Quality (LTQ). Facilitated workshops across Southeast Asia, Taiwan, Canada, and the USA for managers, executives, and staff. Skilled in delivering interactive, practical, and engaging training sessions across diverse industries including retail, banking, manufacturing, government, and NGOs.

Words from our Participants

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Ready for the next step?

Get the skills, structure and hands-on experience to launch your career.

RM 2,000

MIM Member

RM 2,300

Non-MIM Member

All the fee is subject to 8% SST.

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