Transform the way you lead and develop people through this practical two-day programme. Discover how transformational coaching techniques can strengthen leadership effectiveness, unlock employee potential, improve team performance and foster accountability. Gain practical insights into the GROW Coaching Model, powerful questioning, active listening and constructive feedback to navigate workplace challenges, develop talent and cultivate a high-performance coaching culture.
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In today's evolving workplace, the true measure of leadership lies not only in driving results, but in the ability to inspire people, develop talent and unlock their full potential. The programme is a practical two-day programme designed to translate transformational coaching principles into effective leadership practices. Through interactive learning and practical application, participants will strengthen their coaching mindset, enhance communication skills and develop the ability to address performance challenges, navigate difficult conversations and foster employee accountability. The programme also emphasises active listening, powerful questioning, constructive feedback, the GROW Coaching Model and sustainable behavioural change, empowering participants to build high-performing teams, cultivate a coaching-driven culture and drive lasting individual and organisational growth.
• Explore the evolution of leadership in Industry 4.0 and the Internet of Things (loT).
• Understand HIT Coaching as an emerging leadership paradigm.
• Shift from directing employees to developing people.
• Strengthen accountability, productivity, performance and employee retention.
• Understand workplace coaching and growth mindsets.
• Apply empathy and emotional intelligence in leadership.
• Foster employee ownership and accountability.
• Adapt coaching approaches to individual needs and development goals.
• Strengthen effective communication and active listening skills.
• Use powerful questioning to uncover insights and encourage self-reflection.
• Clarify expectations and foster psychological safety.
• Deliver constructive feedback to facilitate positive behavioural change.
• Apply structured coaching frameworks to achieve measurable outcomes.
• Utilise the GROW Model to facilitate purposeful coaching conversations.
• Translate coaching insights into practical actions and sustainable solutions.
The GROW Coaching Model:
• Goal: Establish clear, meaningful and achievable objectives.
• Reality: Assess current situations, challenges and performance gaps.
• Options: Explore potential solutions, alternatives and opportunities.
• Will: Secure commitment, accountability and actionable next steps.
• Drive employee performance, motivation and engagement.
• Identify and develop high-potential talent and future leaders.
• Address underperformance, resistance and employee disengagement.
• Conduct effective performance discussions and implement improvement plans.
• Establish trust, credibility and psychological safety.
• Strengthen teamwork and shared accountability.
• Manage challenging and inherited employees.
• Prevent burnout and enhance team morale.
• Address workplace coaching challenges with confidence.
• Manage resistance and emotional reactions professionally.
• Identify performance barriers and adapt coaching goals.
• Deliver constructive feedback while maintaining trust.
• Turn challenging situations into opportunities for growth.
• Understand workplace conflict and different resolution approaches.
• Facilitate constructive dialogue and manage confrontational situations.
• Transform workplace conflicts into opportunities for collaboration and growth.
• Understand the principles of sustainable behavioural change.
• Translate coaching insights into consistent and measurable actions.
• Reinforce accountability through feedback and continuous improvement.
• Integrate coaching principles into everyday leadership practices.
• Establish coaching objectives and actionable development plans.
• Foster continuous learning and employee development across the organisation.
With over two decades of experience in public relations and corporate communications, Harison binti Yusoff is a seasoned communications and learning professional who has been professionally active since the 1980s. She holds a Master's degree in Managerial Psychology and a Bachelor's degree in Science with Education. Her expertise spans crisis management, stakeholder engagement, corporate social responsibility and the development of customised training programmes in Business Communication, Leadership, Emotional Intelligence, and Creativity and Innovation. In 2008, she served as Leading Manager and Programme Leader for the Talent Development & Leadership Programmes department in the Oil & Gas industry, contributing to leadership and talent development initiatives. Her training specialisations include Presentation Skills, Conflict Management, Negotiation and Influencing, Personal Development, and Interpersonal Communication. She has also contributed to publications such as DIMENSION and The Thunderbird School of Business Case Book, reflecting her extensive experience in communications, learning and professional development.
Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.
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