Equip non-HR managers with essential HR skills to manage the employee lifecycle, align people practices with business strategy, and handle workplace issues effectively. This practical HR training also covers key employment laws to help reduce legal risks and improve employee relations.
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This HR for Non-HR Managers programme provides essential HR knowledge for managers and team leads without formal HR training. Participants will gain practical insights into managing people across the employee lifecycle—from hiring and onboarding to performance and separation—while aligning with company strategy. The programme also covers key employment laws and equips managers to handle HR matters confidently, reduce legal risks, and foster stronger employee relations.
• An Overview of (HRM).
-• People As An Organisation’s Key Resource
-• Today’s Top 10 Human Resource Challenges
-• Evolution and Changing Role of Human Resource
• Main functions of HRM.
-• Human resource planning
-• Recruitment and selection
-• Training and development
-• Employer-employee relations
-• Maintain company culture
-• Performance management
-• Manage employee benefits
-• Create a safe work environment
-• Handle disciplinary actions
Video: A Day in the Life of HR
• Manpower planning
• Various stages of recruitment
• Interviewing techniques using STAR approach
• Business partners involved in decision making
• Onboarding
Activity: Role play in interviewing techniques
• People development is part of retention strategy
• Training needs analysis
• Employee training methods
• Career planning and development
• Management/administrative tracks
• 4 levels of training evaluation
• Developing employees using other interventions
• Reskilling and upskilling
Activity: Group Problem Solving
• Performance management and performance reviews
• Skills required for the managers (Setting direction/KPIs,
• conversation feedback, monitoring performance and coaching)
• Six steps of performance appraisal process
• Performance management checklist
• The performance discussion
• Training needs/performance gap assessment
• How to provide constructive feedback without anxiety
• On-job-training and continuous coaching using GROW
• Framework
Case Study 1: Be a Better Coach
• Talent management model
• Talent management: a process
• Identify talent in an organisation or “talent spotting”
• How to create an efficient succession planning?
-• Assess current workforce to identify critical and vulnerable positions
-• Identify successors
-• Identify business challenges over the next 1-5 years
-• Identify competency and skill gaps
-• Create an action plan to prepare
• Managing workplace issues
-• Diagnosing poor performance
-• Low ability
-• Low motivation
• Commonly committed mistakes by superior in managing
poor performance
• 4 ways to manage non performing employees
-• Feedback
-• Counselling
-• Warnings
-• Dismissal
-• Domestic inquiry
Activity: Create a Performance Improvement Plan (PIP)
• Success starts with self assessment
• Create a positive work environment
• Essential skills for good and open communication
• Measure employee fulfillment
• Show recognition
• Constant feedback
• Motivation and team spirit
• Mentoring
• Dealing with negative emotions
• Conflicts in the workplace and ways to resolve them
• Counseling and grievance handling
• Performance management metrics
• Recruitment metrics
• Engagement and employee retention metrics
• Time tracking metrics
• Training and development metrics
• Self- Reflection
• What actions you would take as a result of this training?
34 years of experience in Human Capital management, including senior leadership and consultancy roles. Former General Manager of Human Capital Planning and Learning & Development in the telecommunications sector. Specialises in Leadership, HR, TNA, Industrial Relations, Customer Service, and Soft Skills Training. Extensive training and consultancy experience across industries including banking, manufacturing, insurance, and education. Expert in ISO 9001 QMS, internal audits, and competency-based development initiatives.
