This Emotional Intelligence programme helps leaders boost self-awareness, empathy, and resilience to improve communication and build high-performance, healthy workplaces.
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This dynamic Emotional Intelligence (EI) programme equips leaders to boost self-awareness, empathy, and resilience—key skills for effective communication, collaboration, and psychological safety in diverse workplaces. Using the globally recognised Genos International EI model, participants learn to adapt their leadership style, build meaningful connections at all organisational levels, and foster a culture that drives both performance and employee wellbeing.
• Study the neuroscience of emotions and examine the role emotions play in our decisions, behaviour and performance.
• Identify the type of events that trigger our emotions and the type of behavioural responses we make.
• Use a three-step process to help us make better choices in our decision- making and behaviour.
• More accurately view situations from the perspective of others.
• More accurately anticipate responses or reactions from others.
• Be more behaviourally agile and more situational in our approach.
Objective: to enhance how we connect with, communicate to and influence those we work with.
• Identify effective ways of expressing how you feel.
• Determine the typical topics that call for authentic conversations that leaders often need to facilitate, and
• Discuss and practise applying a model to facilitate authentic conversations.
Objective: To enhance how we connect and build relational trust with others via Authenticity.
• Explore what emotional reasoning is and why it’s important.
• Determine how we can surface emotional information when reasoning.
• Discuss how we can draw on purpose and values to help guide our reasoning when decision-making.
• Explore tools and techniques for generating new knowledge, shifting mindsets and bringing together different perspectives.
• Determine the things we are already doing to help manage emotions and be resilient,
• Explore the notion of stretch and explore what a 2, 3 or 4% improvement in this area might mean for you and the team you work with.
• Explore a range of different techniques for managing stress and bouncing back.
• Identify new things we could STOP or START doing to get that 2-3% lift.
Objective: To enhance how we manage our own mood and emotions, stress and workloads and bounce back from the challenges.
• Exploring the science of human motivation at work.
• Linking the science of human motivation to some of the concepts we’ve already been covering to deepen our insights about their application.
• Practice applying a specific model and conversation on the motivation of those we lead.
Objective: To determine how we can empower other people and unleash their full potential
Over 25 years’ experience in sales and leadership consulting across diverse industries. Expertise in learning strategy and customised program design for leaders at all levels. Passionate about empowering leaders and teams to achieve sustainable performance. Skilled in translating complex concepts into practical, actionable strategies. Former Regional Head of Leadership and Management Practice at a global consultancy. Founder of Crackerjack, focused on helping leaders and teams excel.
