Business Management Competency

Lean Waste-Free Process Management in Administration & Services

This Lean and Supply Chain training boosts efficiency, reduces waste, and drives continuous improvement for better organisational performance.

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Course rating

4

Modules Covered

Overview

This comprehensive Lean and Supply Chain training programme focuses on boosting transparency and efficiency in administrative and transactional processes. Using practical examples and case studies, participants will learn to identify and eliminate waste, streamline cross-departmental workflows, and enhance end-to-end operations. The course also develops strategic thinking for process improvement, empowering learners to lead transformative initiatives that leverage digitalization and drive continuous operational excellence within their organisations.

Your Learning Outcomes

Develop a Lean Process Management transformation plan for your area.

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Apply Lean principles to optimise processes and eliminate waste.

2

Lead and manage Lean-driven organisational change effectively.

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Designed for

• Operation Managers • Head of Departments • Supervisors • Team Leaders • Key Users • Project Managers • Administrative Staff

Training Modules

Modules framework for professional development

• The Significance of Lean Process Management as a Pillar for value creation to customers (Five Principles of Lean).
• Understanding the Role of Lean Processes in Harnessing the Potential of digitalization.
• Comprehending the Logical Sequence for Implementing Lean Process Management.

• Focus on transactional & information flow (not physical materials).
• Concentrate on process improvements throughout the entire value stream end-to-end. Break the silos across departments.
• Analyze eight distinct forms of waste, drawing inspiration from real-world examples.
• Develop and practice the methodology of mapping a value stream using a case study.
• Develop a value stream design by eliminating the identified waste.

• Distinguish between PULL and PUSH systems and identify their respective advantages.
• Recognize the significance of one-piece flow and KANBAN methodologies.
• Acquire practical knowledge and experience in implementing a pull system through a case study.

• Master the fundamentals of continuous improvement (KAIZEN).
• Understand the application of PDCA cycles in conjunction with point-CIP and system-CIP.
• Gain practical experience in establishing a continuous improvement system through a case study.

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Subject Matter Expert

Joerg Vollmer

Certified Training Professional with 30+ years in Lean & Supply Chain Management. Expert in designing and implementing lean strategies for operational excellence. Led global and regional lean initiatives including value stream mapping and digital transformation. Passionate about continuous improvement and sustainable business success. Multilingual trainer skilled in cross-cultural communication and international operations. Experienced in delivering tailored training to optimise processes and drive cultural change.

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Ready for the next step?

Get the skills, structure and hands-on experience to launch your career.

RM 2,900

MIM Member

RM 3,200

Non-MIM Member

All the fee is subject to 8% SST.

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