This interactive programme helps new managers build essential leadership and communication skills. Using Neuro-Linguistic Programming (NLP), participants learn to manage conflicts, handle difficult people, and create a positive, productive team environment.
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This interactive and experiential programme is designed to equip new managers with essential skills to effectively lead themselves and their teams. Participants will develop strong communication abilities, build positive team relationships, and establish a solid foundation for impactful leadership. Incorporating Neuro-Linguistic Programming (NLP) techniques, the programme empowers managers to handle conflicts, manage difficult people, and foster a collaborative, motivated team environment. Perfect for new leaders aiming to inspire high performance and create a positive workplace culture.
• Understanding managerial roles and responsibilities.
• The three functions of management.
• Avoiding micromanagement.
• How to lead a team using traditional leadership models.
• The key differences between leadership and management.
• Leadership assessment: Adapting styles to individual skills and abilities.
• Applying the NLP communication model.
• Understanding how team communication breaks down.
• Developing effective interpersonal communication and influencing skills.
• Exercise: Building rapport.
• Identifying why certain people are difficult to manage.
• Understanding your team’s attitudes and changing them effectively.
• Handling objections and resistance.
• Activity: Conflict management.
• Managerial coaching for performance improvement.
• Using the GROW Coaching Model to guide team members.
• Moving people from where they are to where they want to be.
• Exercise: Coaching practice.
• Understanding the twin pillars of motivation.
• Techniques for motivating under-performers.
• Activity: Creating a motivating team environment.
• Delegating menial tasks efficiently.
• Assigning critical tasks to ensure they are completed correctly the first time.
• Providing constructive feedback for continuous improvement.
• Setting effective priorities for your team.
• Tackling time-wasters and "time robbers."
• Applying the 7-step problem-solving tool.
• Activity: Problem-solving game.
Over 26 years of training experience specialising in leadership, people management, and communication. Extensive background in engineering, operations, supply chain, sales, and project management. Holds a professional engineering degree from the Council of Engineering Institutions (UK). Former General Manager at GEC (UK) with over 15 years of corporate leadership experience. Expert in Neuro-Linguistic Programming (NLP) and subconscious learning techniques for adult education. Senior trainer at MIM, delivering impactful programmes across multiple industries including engineering, construction, manufacturing, and banking.
