People Management & Leadership Competency

Managing for Performance

This interactive programme helps new managers build essential leadership and communication skills. Using Neuro-Linguistic Programming (NLP), participants learn to manage conflicts, handle difficult people, and create a positive, productive team environment.

4.5

Course rating

8

Modules Covered

Overview

This interactive and experiential programme is designed to equip new managers with essential skills to effectively lead themselves and their teams. Participants will develop strong communication abilities, build positive team relationships, and establish a solid foundation for impactful leadership. Incorporating Neuro-Linguistic Programming (NLP) techniques, the programme empowers managers to handle conflicts, manage difficult people, and foster a collaborative, motivated team environment. Perfect for new leaders aiming to inspire high performance and create a positive workplace culture.

Your Learning Outcomes

Understand the primary roles and responsibilities of managers.

1

Differentiate between leadership and management and know when to apply each.

2

Apply the NLP communication model to improve interpersonal communication.

3

Handle conflict and manage difficult team members effectively.

4

Use a proven problem-solving technique to enhance team performance.

5

Apply the GROW Coach Model to elevate staff performance.

6

Delegate tasks effectively and provide constructive feedback.

7

Motivate under-performers and create a positive, productive team environment.

8

9

Designed for

• Emerging Managers • New Managers

Training Modules

Modules framework for professional development

• Understanding managerial roles and responsibilities.
• The three functions of management.
• Avoiding micromanagement.

• How to lead a team using traditional leadership models.
• The key differences between leadership and management.
• Leadership assessment: Adapting styles to individual skills and abilities.

• Applying the NLP communication model.
• Understanding how team communication breaks down.
• Developing effective interpersonal communication and influencing skills.
• Exercise: Building rapport.

• Identifying why certain people are difficult to manage.
• Understanding your team’s attitudes and changing them effectively.
• Handling objections and resistance.
• Activity: Conflict management.

• Managerial coaching for performance improvement.
• Using the GROW Coaching Model to guide team members.
• Moving people from where they are to where they want to be.
• Exercise: Coaching practice.

• Understanding the twin pillars of motivation.
• Techniques for motivating under-performers.
• Activity: Creating a motivating team environment.

• Delegating menial tasks efficiently.
• Assigning critical tasks to ensure they are completed correctly the first time.
• Providing constructive feedback for continuous improvement.

• Setting effective priorities for your team.
• Tackling time-wasters and "time robbers."
• Applying the 7-step problem-solving tool.
• Activity: Problem-solving game.

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Subject Matter Expert

Daniel Wong Che Hoong

Over 26 years of training experience specialising in leadership, people management, and communication. Extensive background in engineering, operations, supply chain, sales, and project management. Holds a professional engineering degree from the Council of Engineering Institutions (UK). Former General Manager at GEC (UK) with over 15 years of corporate leadership experience. Expert in Neuro-Linguistic Programming (NLP) and subconscious learning techniques for adult education. Senior trainer at MIM, delivering impactful programmes across multiple industries including engineering, construction, manufacturing, and banking.

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Ready for the next step?

Get the skills, structure and hands-on experience to launch your career.

RM 2,000

MIM Member

RM 2,300

Non-MIM Member

All the fee is subject to 8% SST.

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