This programme on Performance Management and Delivering Results teaches effective alignment of business and people strategies. Participants learn continuous goal setting, progress tracking, coaching, and feedback to boost organisational performance and achieve strategic goals.
.png)
.png)
.png)
This comprehensive programme on Performance Management and Delivering Results equips participants with the skills to align business strategy with people strategy for optimal organisational success. It goes beyond traditional annual reviews by emphasising continuous goal setting, ongoing progress assessment, effective coaching, and constructive feedback. Designed to enhance leadership and management capabilities, this programme helps organisations drive sustained performance and achieve their strategic objectives efficiently.
• What is performance management?
• Importance and purpose of performance management.
• Performance management's role in boosting engagement and retention.
• Review of the current performance management framework.
• Performance appraisal cycle: Planning, monitoring, rating, and rewarding.
• Features of a good performance management tool.
• Performance management best practices.
• Writing SMART goals.
• Establishing performance standards.
• Development planning and goal setting templates.
• KPI framework and components.
• Importance of KPIs and how to create a KPI dashboard.
• Ongoing monitoring and coaching for performance.
• Providing feedback and keeping employees motivated.
• Template for Individual Development Plan (IDP).
• Effective communication strategies for feedback.
• Focus on behavioural change and achieving mutual agreement.
• Stress management techniques.
• Appraisal tools and performance discussion preparation.
• 360 feedback and performance evaluation template.
• Corrective actions and overall performance rating.
• Identifying root causes of poor performance.
• Addressing performance improvement plans with positivity.
• Incorporating change management into performance management.
• Self-reflection.
• Action plans for applying training results.
Certified Business Coach and Licensed Trainer for 7 Habits of Highly Effective People. Award-winning trainer at Telekom Malaysia with multiple HR and learning excellence awards. Expert in Competency-Based Framework development and ISO 9000 training. Chartered Accountant and MBA in Finance (Western Michigan University). Extensive experience in assessment centre establishment and employee development.
