Personal Competency

Result Driven Communication & Influencing Skills

Boost team performance with this effective workplace communication course. Learn how to communicate clearly, confidently, and strategically to enhance collaboration, build strong professional relationships, and drive results in today’s fast-paced business environment.

4.5

Course rating

8

Modules Covered

Overview

Master the art of effective workplace communication with this practical communication training course. In today’s dynamic and fast-paced work environment, strong communication skills are critical to driving team collaboration, productivity, and professional success. According to 2024 workplace statistics, 86% of employees and leaders cite poor communication as a major cause of failure—while high-performing teams that communicate well see up to a 25% boost in productivity. This professional communication skills course is designed to help participants develop the ability to convey messages clearly, confidently and persuasively. Learn how to navigate complex workplace dynamics, tailor messages to different audiences, and foster impactful interactions that strengthen relationships and support business goals. Whether you're a team leader, manager or aspiring professional, this course will empower you to become a more effective communicator in any organisational setting.

Your Learning Outcomes

Grasp the significance of communication in managing people, with a focus on assertiveness.

1

Gain insight into their personal communication style and its impact.

2

Build better relationships through empathy, fostering improved team outcomes.

3

Cultivate positive win-win attitudes, with emphasis on maintaining integrity, handling criticism, persuasion, and negotiation.

4

Develop assertiveness in confrontations while respecting others' rights and maintaining personal integrity in communication.

5

6

7

8

9

Designed for

Supervisors, Executives, Emerging Managers & New Managers

Training Modules

Modules framework for professional development

• Dynamics of communication.
• Golden Rules for Communication.
• Creating a climate of trust.
• Active listening.

• Leader’s responsibility.
• Three styles of communication.
• Pros and cons of each style.
• When to use each style.
• How to handle passive aggression.

• Personality affects communication effectiveness.
• Win-Win communication.
• “Save face”: the other person’s self-esteem.

• Simple assertion.
• Positive direct statement.
• Negative direct statement.
• Persuasive assertion.

• Positive win-win attitude.
• Receiving criticism:
▪ 4+2 key guidelines.
▪ Responding professionally.
• Giving criticism:
▪ Understanding consequences.
▪ Five key guidelines.

• Influencing the outcome with effective questions.
• Being innovative to get commitment.
• Responding and expanding.
• Secondary probe techniques.

• Basic techniques of facilitation.
• Effective ways to lead the questioning process.
• Different approaches to personal styles.
• Different approaches to interviewee’s responses.

• Four productive ways to quickly and efficiently improve your communication skills.
• Evaluating effectiveness in communication.
• The WAY forward.

Download brochure

Subject Matter Expert

Amy Wan-Ratos

Over 30 years of experience as a full-time trainer in communication, leadership, and relationship building. Former Regional HR Manager with 10+ years in Japanese and American firms across sales and manufacturing sectors. Led award-winning initiatives including the Malcolm Baldridge Customer Satisfaction Programme and LTQ Programme. Conducted workshops across Southeast Asia, Taiwan, Canada, and the USA. Trained managers, executives, and staff from retail, banking, manufacturing, government, and NGOs. Known for interactive, practical, and engaging training sessions.

Words from our Participants

We value every voice — here’s what our clients have to say about their experience with us.

Ready for the next step?

Get the skills, structure and hands-on experience to launch your career.

RM 2,000

MIM Member

RM 2,300

Non-MIM Member

All the fee is subject to 8% SST.

SIGNUP FOR OUR NEWSLETTER

Get the latest information and news
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.