Boost team performance with this effective workplace communication course. Learn how to communicate clearly, confidently, and strategically to enhance collaboration, build strong professional relationships, and drive results in today’s fast-paced business environment.
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Master the art of effective workplace communication with this practical communication training course. In today’s dynamic and fast-paced work environment, strong communication skills are critical to driving team collaboration, productivity, and professional success. According to 2024 workplace statistics, 86% of employees and leaders cite poor communication as a major cause of failure—while high-performing teams that communicate well see up to a 25% boost in productivity. This professional communication skills course is designed to help participants develop the ability to convey messages clearly, confidently and persuasively. Learn how to navigate complex workplace dynamics, tailor messages to different audiences, and foster impactful interactions that strengthen relationships and support business goals. Whether you're a team leader, manager or aspiring professional, this course will empower you to become a more effective communicator in any organisational setting.
• Dynamics of communication.
• Golden Rules for Communication.
• Creating a climate of trust.
• Active listening.
• Leader’s responsibility.
• Three styles of communication.
• Pros and cons of each style.
• When to use each style.
• How to handle passive aggression.
• Personality affects communication effectiveness.
• Win-Win communication.
• “Save face”: the other person’s self-esteem.
• Simple assertion.
• Positive direct statement.
• Negative direct statement.
• Persuasive assertion.
• Positive win-win attitude.
• Receiving criticism:
▪ 4+2 key guidelines.
▪ Responding professionally.
• Giving criticism:
▪ Understanding consequences.
▪ Five key guidelines.
• Influencing the outcome with effective questions.
• Being innovative to get commitment.
• Responding and expanding.
• Secondary probe techniques.
• Basic techniques of facilitation.
• Effective ways to lead the questioning process.
• Different approaches to personal styles.
• Different approaches to interviewee’s responses.
• Four productive ways to quickly and efficiently improve your communication skills.
• Evaluating effectiveness in communication.
• The WAY forward.
Over 30 years of experience as a full-time trainer in communication, leadership, and relationship building. Former Regional HR Manager with 10+ years in Japanese and American firms across sales and manufacturing sectors. Led award-winning initiatives including the Malcolm Baldridge Customer Satisfaction Programme and LTQ Programme. Conducted workshops across Southeast Asia, Taiwan, Canada, and the USA. Trained managers, executives, and staff from retail, banking, manufacturing, government, and NGOs. Known for interactive, practical, and engaging training sessions.
