This 2-day programme enhances professional communication and business etiquette skills through interactive exercises and real-life scenarios. Participants will improve their social English and gain the confidence to communicate effectively in the workplace, fostering stronger professional relationships.
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This comprehensive 2-day programme is designed to significantly enhance participants’ professional communication and business etiquette skills. Using interactive activities, role-playing exercises, and real-life scenarios, attendees will actively develop their social English proficiency and master essential business etiquette practices. This course equips professionals with the confidence and skills needed for effective workplace communication, fostering positive relationships and promoting a polished corporate image.
• Dynamics of communication.
• Golden Rules for Communication.
• Creating a climate of trust.
• Active listening.
• Leader’s responsibility.
• Three styles of communication.
• Pros and cons of each style.
• When to use each style.
• How to handle passive aggression.
• Personality affects communication effectiveness.
• Win-Win communication.
• “Save face”: the other person’s self-esteem.
• Simple assertion.
• Positive direct statement.
• Negative direct statement.
• Persuasive assertion.
• Positive win-win attitude.
• Receiving criticism:
▪ 4+2 key guidelines.
▪ Responding professionally.
• Giving criticism:
▪ Understanding consequences.
▪ Five key guidelines.
• Influencing the outcome with effective questions.
• Being innovative to get commitment.
• Responding and expanding.
• Secondary probe techniques.
• Basic techniques of facilitation.
• Effective ways to lead the questioning process.
• Different approaches to personal styles.
• Different approaches to interviewee’s responses.
• Four productive ways to quickly and efficiently improve your communication skills.
• Evaluating effectiveness in communication.
• The WAY forward.
Over 25 years of experience in tertiary-level English language and communication teaching. Former Senior Lecturer and Head of Department of Languages and Communication, leading for three terms. Expert in designing and delivering tailored English courses for diverse academic and cultural backgrounds. Extensive collaboration with universities in the Klang Valley on English language programme development. Specialises in oral and written communication, presentation skills, business writing, and corporate English training. Has trained professionals across multiple industries including hospitality, oil & gas, government, healthcare, and manufacturing.
