This 2-day programme helps participants strengthen English communication and workplace etiquette to stand out with confidence. Through interactive role plays and real-life scenarios, participants will learn to communicate clearly, manage interactions with ease, and represent their organisation professionally, leaving lasting positive impressions in both in-person and digital settings.
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This 2-day program equips participants with essential English communication skills and workplace etiquette to make lasting impressions. Participants will learn to communicate with clarity and courtesy, project confidence through body language and digital presence, and handle colleagues and clients with service excellence. Through interactive role plays, real-life scenarios, and guided practice, participants will gain the tools to represent their organization with professionalism and poise in both in-person and digital interactions.
• Why social English matters in hybrid/digital workplaces.
• Linking communication quality to client and company image.
• Clarity in pronunciation and neutral accent strategies.
• Listening beyond words: empathy and patience.
• Dealing with workplace miscommunication and tough conversations.
• Modern courtesy phrases (online & offline).
• Polite persistence: how to say “no” without offending.
• Building rapport through tone, phrasing, and choice of words.
• Posture, gestures, and confidence signals in face-to-face interactions.
• Digital etiquette: video calls, camera presence, backgrounds, and eye contact online.
• Interpreting cues: disengagement, stress, or agreement in colleagues/clients.
• Cultural sensitivity in non-verbal communication.
• Office, remote, and hybrid etiquette essentials.
• Respecting cultural and generational differences in workplace behavior.
• Professional “do’s and don’ts” in today’s workplace.
• Writing crisp, professional emails (with AI-proof clarity).
• Professional use of WhatsApp, Teams, and Slack for quick responses.
• Phone etiquette: calls, transfers, and voicemails that reflect professionalism.
• Respecting shared spaces and digital boundaries.
• Time management and punctuality as a professional value.
• Everyday etiquette in teamwork and collaboration.
• Creating positive first impressions in workplace interactions.
• Handling inquiries and complaints with tact and empathy.
• Turning professional etiquette into memorable experiences.
Her Experience is over 25 years in English language and communication teaching. She is Former Senior Lecturer and Head of Department, leading for three consecutive terms. Designed and delivered diverse English courses for local and international learners. 30+ years of training experience in business writing, presentations, and corporate English. Trained professionals across industries including hospitality, oil & gas, healthcare, and government. With decades of experience shaping communication skills in both academic and corporate settings, Norshila brings deep expertise and a proven track record in empowering learners. Her ability to design engaging, practical, and results-oriented programmes ensures participants gain not just language proficiency but the confidence to excel in professional interactions.
Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.
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