This practical programme equips participants with creative thinking and problem-solving skills to analyse challenges, generate effective solutions, and make better workplace decisions using structured techniques and AI-assisted thinking tools.
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This practical 2-day programme equips participants with Creative Thinking and Problem-Solving (CTPS) tools to analyse issues, generate ideas, evaluate options, and make effective workplace decisions. Participants will also explore AI-assisted thinking techniques using tools such as ChatGPT, Google Gemini, and Perplexity AI for brainstorming and idea generation, while recognising the importance of human judgement, ethics, and communication through interactive activities, workplace scenarios, collaborative discussions, guided reflection, and practical team-based problem-solving exercises.
• Common thinking patterns under pressure.
• Assumptions, blame, and reactive thinking.
• Separating facts from interpretations.
• How experience can both support and limit thinking.
• Recognising thinking blind spots in workplace situations.
Practical Activities
• Workplace scenario discussions.
• Reflection & small group coaching exercises.
• Why solving the wrong problem creates more issues later.
• Difference between symptoms and root causes.
• Asking better questions before acting.
• Clarifying operational and people-related issues.
• Reframing workplace challenges more effectively.
Practical Activities
• Problem-framing exercises.
• Workplace challenge analysis.
• Guided questioning activities.
• Viewing issues from multiple stakeholder perspectives.
• Breaking out of fixed thinking patterns.
• Exploring alternative viewpoints and possibilities.
• Understanding different priorities and constraints.
• Using creativity to generate fresh insights.
Practical Tools Introduced
• Multiple Perspectives Thinking.
• Metaphor Thinking.
• Reframing Techniques.
Practical Activities
• Perspective-swap exercises
• Creative discussion activities
• Metaphor-based problem exploration
• Practical ways AI can support workplace thinking.
• AI-assisted brainstorming and idea expansion.
• Using AI for perspective-taking and reframing.
• Recognising limitations of AI-generated outputs.
• The continuing importance of human judgement, ethics, and EI.
AI Tools Introduced
• ChatGPT & Google Gemini
• Perplexity AI.
Practical Activities
• Human vs AI-generated solutions comparison
• AI-assisted brainstorming exercises
• Evaluating AI suggestions critically.
• Why workplace issues keep recurring.
• Dangers of quick fixes and workarounds.
• Looking beyond surface-level explanations.
• Identifying contributing factors and ripple effects.
• Understanding broader organisational impact.
• Practical Tools Introduced.
Practical Tools Introduced
• Simple Cause–Effect Thinking.
• Root Cause Reflection Questions.
Practical Activities
• Cause-and-effect mapping.
• Group analysis exercises.
• Workplace issue exploration.
• Expanding options before narrowing choices.
• Avoiding “either-or” thinking.
• Letting go of perfectionism.
• Generating workable and realistic ideas.
• Using AI to support idea generation responsibly.
Practical Tools Introduced
• Brainwriting.
• Light SCAMPER.
• AI-Assisted Idea Expansion.
Practical Activities
• Structured idea generation.
• Team brainstorming activities.
• AI-supported solution generation.
• Balancing creativity with practical constraints.
• Evaluating risks, feasibility, and impact.
• Understanding “good enough” vs ideal solutions.
• Testing and adjusting solutions progressively.
• Critically assessing AI-generated recommendations.
Practical Activities
• Decision evaluation exercises.
• Group comparison discussions.
• Workplace application scenarios.
• How team dynamics affect problem-solving.
• Reducing defensiveness and workplace silos.
• Encouraging constructive dialogue.
• Building on ideas collaboratively.
• Strengthening communication during discussions.
Practical Activities
• Perspective-sharing activities.
• “Yes, and…” collaboration exercises.
• Team discussion simulations.
• Applying CTPS tools to real workplace challenges.
• Using small thinking shifts for better outcomes.
• Building reflective thinking habits.
• Using AI responsibly and appropriately at work.
• Creating sustainable action plans.
Practical Activities
• Personal action planning.
• Reflection exercises.
• Workplace implementation discussions.
Over 25 years of experience in advertising, marketing, and banking/finance. Principal Consultant at Building Corporate Professionals (BCP) Consulting. Expert in soft skills training, specialising in creative thinking, problem-solving, and emotional intelligence. Designed executive and managerial programmes for banking, manufacturing, F&B, tech, and oil & gas sectors. Known for delivering engaging, tailored learning experiences with strong communication and coaching skills. Co-owner of the Urban Museum (Ur-Mu) in Kuala Lumpur, adding a creative edge to her facilitation style.
Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.
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