Develop the emotional intelligence capabilities needed to lead with confidence in today’s dynamic workplace. This programme equips professionals with practical frameworks to strengthen self-awareness, build meaningful workplace relationships, and inspire high-performing teams that drive sustainable organisational success.
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Emotional intelligence is a defining capability of effective leadership in today’s dynamic and people-centric business environment. Leaders who understand and manage emotions effectively are better equipped to build trust, strengthen collaboration, navigate change, and drive sustainable organisational performance. The Leading with Emotional Intelligence programme is designed to equip participants with practical knowledge, proven frameworks, and behavioural tools based on the internationally recognised Genos Emotional Intelligence model. Through interactive discussions, experiential learning, case studies, reflective exercises, and workplace applications, participants will develop greater self-awareness, strengthen interpersonal effectiveness, and enhance their ability to lead with empathy, resilience, and authenticity. Grounded in neuroscience and behavioural science, the programme enables participants to translate emotional intelligence into observable leadership behaviours that improve communication, foster psychologically safe workplaces, strengthen team performance, and create lasting organisational impact.
• What is Emotional Intelligence.
• Awareness about science behind the emotions.
• Triggers of pleasant and unpleasant emotions.
• Pleasant feelings has broaden & build effect.
• Unpleasant feelings narrows & limit effect.
• Impact of emotions in decision making, behavior & performance.
• The Competencies of Emotional Intelligence.
• Self-Awareness & Awareness of Others.
• The Science of Enhancing Awareness.
• The Triggers of Emotions - pleasant &unpleasant.
• Lead with CARE Model.
• DISC Personality-Triggers-Feelings & Behaviors.
• Demonstrating Empathy.
• The Power of Expressing How We Feel.
• Facilitating challenging performance conversation with CARE Model.
• The soft sell approach.
• The hard sell approach.
• Leading challenging conversation with CARE Model.
• Practice scenario-Role Play.
• Emotional reasoning and why is it important.
• Barrier of effective emotional reasoning.
• Ways to surface emotional information.
• The creation of new knowledge.
• Values and purpose-The model compass.
• DISC Personility-Triggers-Emotions-Behaviors.
• Triggers of pleasant emotions.
• Default behavioral outcomes.
• Triggers of unpleasant emotions.
• Resilience quiz.
• Proactive resilient strategies & techniques.
• The science of human motivation.
• Work experience reflection model.
• Facilitating engaging reviews.
• Role play-practice application insights.
• Emotionally intelligent leadership performance.
Over 25 years of experience in human resources, leadership development, and executive coaching. Former Senior Vice President and Head of Human Resources at Siemens Malaysia, with a regional HR leadership role for the ASEAN Energy Sector. Executive Director of Resolute Ingress Learning Enterprise (RILE). Accredited in Genos Emotional Intelligence, ICF Coaching, Brain-Based Coaching, DISC, MBTI, and John Maxwell Leadership. Expertise in emotional intelligence, leadership development, executive coaching, organisational transformation, and employee engagement. Experienced in delivering leadership development programmes for multinational corporations, government agencies, and organisations across diverse industries.
Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.
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