This intensive programme equips leaders with coaching mindsets and communication skills, including listening, questioning, and feedback techniques, to enhance performance, build trust, and develop collaborative, self-driven teams.
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Many organisations worldwide are embracing coaching cultures to enhance performance, people development, and workplace collaboration. This intensive programme equips leaders with a coaching mindset and essential communication skills, including effective listening, questioning, and feedback techniques, to drive performance, build trust, and develop self-driven teams.
• Leadership today in VUCA & BANI World.
• Traditional leadership vs transformational coaching leadership.
• Paradigm shift: coaching mindset impact on performance, development and growth.
• Unpacking “Coaching”.
• Benefits of Coaching.
• Core coaching masteries and principles.
• Growth vs fixed mindset.
• GROW Model for Structured Coaching Conversation.
• Core Coaching Skills
▪ Active listening (levels of listening).
▪ Powerful questioning techniques.
▪ Clear, concise, and impactful communication.
▪ Non-verbal communication awareness.
• SBI (Situation–Behavior–Impact) model.
• Feedforward vs feedback.
• Balancing support and challenge.
• Managing emotions for peak performance and growth.
• Adapting coaching conversations for different behavioural profile.
• Coaching high achievers vs under achievers.
• Managing conflict, crisis or roadblocks .
• Turning resistance into ownership.
• Coaching in daily leadership (not just formal sessions).
• Building accountability in teams.
• Summary of learning.
• Post training action plan.
Shanti is an energetic facilitator, coach, and consultant with over 30 years of experience in coaching, leadership, communication, and people development. She has trained over 30,000 participants locally and internationally, and from 2022–2025, coached more than 400 senior leaders, managers, and business owners through impactful, competency-based programmes across diverse industries, organisational leadership environments, strategic transformation initiatives, stakeholder engagement projects, and customer experience enhancement programmes.
Unit T1-L16-1, Level 16, Tower 1, PJ 33 No. 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.
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